Patient Terms & Conditions
Terms and Conditions at Red Hill Dental
All patients of Red Hill Dental are required to agree to our Terms and Conditions. Please contact our friendly team to discuss any questions or concerns before accepting a treatment plan or commencing treatment.
1. PRIVACY
Red Hill Dental respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for information about how we collect, use and protect your personal information. If you have any questions or concerns regarding your privacy, please contact our friendly team.
2. APPOINTMENT CANCELLATION, RESCHEDULING AND FAILURE TO ATTEND
2.1 Appointment Confirmation
Our appointment reminders are automatically sent:
- 3 weeks prior to your appointment via email
- 1 week prior via SMS
- 2 days prior via SMS
If you do not receive a reminder message, this does not constitute a reason for non-attendance.
If an appointment is not confirmed, the appointment may be cancelled without notice.
2.2 Appointment Cancellation, Rescheduling and Failure to Attend
If you are unable to keep your appointment, please contact us at least 2 business days before your appointment.
A $100 fee applies if you fail to attend, cancel or reschedule your appointment within 2 business days. This fee may be used as a credit towards your treatment but will be forfeited if you fail to attend your next appointment, subject to the discretion of Red Hill Dental.
2.3 6-Month Recall Appointment
Six-monthly check-ups help us detect concerns early and maintain your oral health. Oral health is closely linked to your general health, which is why we recommend booking your next examination and hygiene appointment in advance.
Due to the nature of booking appointments 6 months in advance, there may be changes to your clinician or appointment time closer to the appointment date. We cannot guarantee that you will be able to see your originally booked clinician or attend at your original appointment time. We will endeavour to notify you of any changes as soon as possible.
In return, we ask that you contact our office at your earliest convenience if you need to cancel or reschedule, so that we can offer the appointment to another patient in need.
3. PROFESSIONAL FEES
3.1 Payment Options
We accept payment for our services by:
- HICAPS
- EFTPOS
- Visa
- Mastercard
- Bank transfer
Please note that payment via bank transfer must be made 3 days in advance of the payment due date and must be received in the practice’s account prior to treatment.
3.2 Health Funds
We accept payment for our services by:
- HICAPS
- EFTPOS
- Visa
- Mastercard
- Bank transfer
Please note that payment via bank transfer must be made 3 days in advance of the payment due date and must be received in the practice’s account prior to treatment.
3.3 No Extra Charges for Eligible Members
No extra charges for eligible members apply to HCF, Bupa and Westfund policyholders with eligible Extras cover, subject to annual caps, waiting periods, membership details and health fund rules.
If your health insurance does not contribute the full balance of your procedure, you remain responsible for the uncovered cost.
Please confirm with your health fund provider for full details before your visit.
3.4 Common Reasons Additional Fees May Apply
Additional fees may apply in circumstances including:
Not Enrolled on an Eligible Extras Policy
For example: Bupa members must hold Hospital cover together with Extras, including General Dental. HCF members must have Extras, including General Dental. Westfund members must hold Extras, including General Dental.
Individual or Family Yearly Maximum Limit
For example, the allowance may be $600 per family within a single calendar year.
Annual Service Entitlement
For example, each person may receive one check-up, one scale and clean, and one fluoride treatment per year.
Sub-Limit Restriction
For example, a scale and clean may only be claimable once every 183 days, which is approximately six months.
Service-Based Rebate Limit
For example, the maximum rebate for a particular service may be lower than the Preferred Provider fee schedule.
Lifetime Treatment Restriction
For example, orthodontic treatment may be subject to a lifetime benefit allowance.
General Dental Waiting Period
For example, General Dental services may require a standard waiting period of two months.
Treatment Not Covered on the Day
For example, claims cannot be processed if your insurance premium has not been paid.
3.5 Outstanding Payment
You will receive an invoice at the time of treatment and payment is due immediately.
Outstanding payments may be referred to a debt collection agency. You must pay any costs that we incur in connection with the recovery of an unpaid invoice, including agency fees, legal fees and interest.
We may also decide to end the treating relationship with all family members.
4. TREATMENT ESTIMATE
4.1 Validity
Your Treatment Plan is valid for 3 months.
Due to the complex nature of dental treatment, please be aware that the prices and treatment outlined in your Treatment Plan may vary. You will be consulted prior to treatment if there are any changes.
4.2 Health Fund
Your Treatment Plan is based on your current health fund provider.
Please note that changing your health fund provider may result in changes to your treatment costs.
5. DEPOSITS
5.1 Refundable Deposit to Secure an Appointment
Red Hill Dental requests a refundable deposit of $100 per hour to secure all appointments longer than 2 hours.
A 30% deposit is required for in-chair Zoom Teeth Whitening appointments.
5.2 Non-Refundable Deposit for Lab Work
Red Hill Dental charges a non-refundable deposit for lab work, including:
- External Lab: 30% at the impression appointment, with the remaining 70% payable after the insertion appointment.
- Same-Day Crown: 30% at the time of booking, with the remaining 70% payable at the insertion appointment before treatment commences.
- Implant Surgery: $500 per implant at the time of booking, with the remaining 70% payable at the implant placement appointment before treatment commences.
- Pinhole Gum Surgery: 30% at the time of booking, with the remaining 70% payable at the surgical appointment.
6. WARRANTY
6.1 Crown, Bridge and Veneers: 5-Year Limited Warranty
The patient must attend two 6-monthly dental examination and Professional Scale and Clean appointments at our practice during the warranty period.
The warranty covers a free replacement of the same dental crown restoration if it fails due to mechanical failure only, such as zirconia fractures or de-bonding.
Patients with bruxism (night grinding) must wear the nightguard (occlusal splint) recommended by their dentist to fulfil the warranty requirements.
The warranty does not extend to trauma or accident-related failures, dental decay, gum disease, or the need for root canal therapy where this was otherwise recommended by the treating dentist prior to commencement of treatment.
6.2 Orthodontic Treatment: 12-Month Limited Warranty
Two free replacements of damaged retainers are provided due to normal function only.
Damaged retainers must be examined by our dentist to evaluate the cause of failure.
A replacement cost of 50% of the invoiced fee may apply if the damage is due to an accident or parafunction, such as night grinding.
Patients with a night-grinding habit will need to regularly upgrade their upper removable retainer to a nightguard.
6.3 Composite Resin Direct Restoration: 24-Month Limited Warranty
Free replacement is provided for failure due to normal function and bonding failure only.
Patients with bruxism (night grinding) must wear the nightguard (occlusal splint) recommended by their dentist to fulfil the warranty requirements.
The warranty does not extend to trauma or accident-related failures, dental decay, gum disease, or the need for root canal therapy.
Repeat failure may indicate that the tooth requires a different material for permanent restoration, such as an indirect ceramic crown.
6.4 Dental Implant: 12-Month Limited Warranty
Dental implants are warrantied to osseointegrate and be restored for 12 months after the insertion appointment.
Should a dental implant fail to osseointegrate, Red Hill Dental will replace the dental implant or provide a refund, provided there are no medical concerns related to the failure and the patient has a no-smoking history, both past and present.
Following the 12-month period, there are several reasons why revision or replacement may be required, and these are not covered by the warranty.
Crowns and bridges on dental implants are covered by the Crown, Bridge and Veneers warranty above.
6.5 Denture and Mouthguard: 24-Month Limited Warranty
Repair or replacement is available at 50% of the invoiced fee.
We Accept All Private Health Funds
